Hi, I'm Sandra! I've studied Latin and Ancient Greek at the university, I speak 6 languages and own IELTS certification for English. Are you interested in science, art, music? I can adapt my lessons to your interests, your pace and your needs. I have been working as an IT manager using English as my main language for 15 years. I can help both children and adults, and as a parent I train my patience every day :) Let's meet for a free 30 minute introductory lesson! -conversation -grammar -spelling - exam preparation -current use of the language -work with children through games and music -tests dedicated to your needs - discounts for packages of more lessons - materials supplied Significantly improved performance of Service Desk and client satisfactions with this competency. Worked closed with Technical teams, anticipating / removing obstacles and creating improvement plans. Preparation of Monthly SLA reports, graphics and statistics for final customer Taking ownership and responsibility for global performance of Delivery Center teams, managing escalations. Fully participating on global transfer of services to another Delivery Center, with good recognitions from IMT. Since my arrival in this position the main Key Performance Indicators for incidents (incidents in SLA and average resolution time) have improved considerably. Severity 1 incidents in SLA average: over 90% Resolution time dropped from 45 to 3 hours. Gained IMT trust and appreciation, especially for dedication to client needs during critical situations. Close contact with Service Delivery Manager. Good feedback from the client and high satisfaction from IMT. Responsibility of the Service Activation & Deactivation process,for correct application of the process for all customers in IMT Italy, and back up of SA&D process owner. Monthly measurements and compliance reports. -Backup and Recovery/Disaster and Recovery - review of documentation and status update -preparation of Brio Reports -Opening and managing of Cirats SA&D issues Responsible for education and preparation of SA&D administrators, as well as creation of Work Instructions. Excellent feedback from IMT.Italy Service Desk representative for one of the major accounts supported. On this position I developed very good soft/communication skills while working in highly stressful atmosphere. Travel agent proving support in marketing and translating services. work with the customers and short experience as guide Teaching and private lessons of Latin, ancient Greek and English for elementary/high school and university students. Provided translating services from English - Serbian - English